Faq

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping takes 2-5 business days. Delivery times may vary depending on your location and any customs processing for international orders. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that international customers are responsible for any applicable customs duties, taxes, or fees, which are not included in the item price or shipping cost.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy from the date of delivery for items in new, unworn condition with original tags attached. For hygiene reasons, certain items like final sale products or intimate apparel may not be eligible for return unless faulty. Please initiate all returns through our Returns Center by contacting [email protected].

How do I exchange an item?

We currently facilitate exchanges by processing a return and a new purchase. Please return the original item following our standard return procedure. Once the return is received and approved, a refund will be issued. You can then place a new order for the desired size or style. For assistance, please email [email protected].

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear in your account after we have approved it. You will receive an email notification when your refund has been processed.

How do I find the right size?

Detailed size guides are available on each product page. We recommend measuring yourself and comparing your measurements to the chart provided for the specific item (Dresses, Outerwear, Bottoms, or Tops), as sizing may vary slightly between styles and fabrics.

Are your products true to the images?

We strive to represent our products as accurately as possible. However, slight variations in color or detail may occur due to monitor settings, lighting during photography, and individual screen displays. If you have specific concerns about a product, please contact us before purchasing.

How should I care for my garment?

Care instructions are listed on the label of each garment and on the product description page. We recommend following these instructions carefully to maintain the quality and longevity of your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.

How can I get help?

For any questions not covered here, or for personalized assistance with your order, our customer support team is ready to help. Please email us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.