Tracking order

Thank you for shopping with MoyoLoom! We are committed to keeping you informed about the status of your purchase from our warehouse to your doorstep.

How to Track Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email at the address used during checkout. This email contains your unique tracking number and the name of the carrier responsible for delivery.

  1. Locate the shipping confirmation email from [email protected].
  2. Find your tracking number and the carrier name (e.g., USPS, FedEx, DHL, etc.) within the email.
  3. Use the tracking number to check your package status directly on the carrier's official website or via a universal tracking service (see below).

Please note: It may take 24-48 hours for the tracking information to become active in the carrier's system after you receive the email.

Using a Universal Package Tracker

For a convenient way to track packages from multiple carriers in one place, we recommend using a reliable third-party tracking service. These platforms often provide detailed updates and multi-language support.

We suggest using 17Track, a widely trusted global tracking website.

How to use 17Track:

  • Visit the 17Track website.
  • Paste or type your tracking number into the main search field.
  • Click "Track" to view the latest status and location of your parcel.
  • You can track multiple numbers at once and even set up email notifications for updates.

Other reputable services include AfterShip and PackageRadar.

What Your Tracking Status Means

Label Created / Shipment Information Received
The carrier has been notified about your package, but it has not yet been physically received.
In Transit
Your package is on its way through the carrier's network.
Out for Delivery
Your package is on the delivery vehicle and will be delivered that day.
Delivered
The package has been delivered to the provided address. Please check your mailbox, porch, or with household members.

Need Further Assistance?

If your tracking information has not updated for an extended period (over 5 business days), shows "Delivered" but you have not received the item, or if you have any other questions regarding your order, please contact our support team. We are here to help!

Email us at: [email protected]. Please include your order number and tracking number for faster service.