Privacy policy

At MoyoLoom, we are committed to protecting your privacy and handling your personal data with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website moyoloom.com and purchase our products, including Dresses, Outerwear, Bottoms, and Tops.

Please read this policy carefully. By using our website, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically.

Information You Provide:

  • Contact and Identity Data: Such as your name, shipping and billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of the products you purchase and your payment information. Please note that all payment transactions are processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
  • Communication Data: Any correspondence when you contact our customer support at [email protected].

Information Collected Automatically:

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to your inquiries, and provide support.
  • To improve, personalize, and optimize your experience on our website.
  • To prevent, detect, and address fraud, security, or technical issues.
  • To comply with applicable legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your personal data depends on the context in which we collect it. We typically rely on:

  • Contractual Necessity: Processing is necessary to perform the contract with you (e.g., to deliver the dresses or outerwear you ordered).
  • Legitimate Interests: Processing is necessary for our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights.
  • Legal Compliance: Processing is necessary to comply with a legal obligation.
  • Consent: Where required by law, we will obtain your consent for specific processing activities, such as for certain marketing communications or non-essential cookies.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., postal/courier services), data analysis, and customer service. These partners are contractually obligated to protect your data.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws. For transfers from the EEA/UK to countries not deemed to provide an adequate level of protection, we implement appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

6. Data Security

We implement robust technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. These include encryption (SSL/TLS) for data transmission, secure server infrastructure, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For example, order information is typically retained for a period necessary to comply with tax and consumer law obligations.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, correct, or update your data.
  • The right to request deletion of your data (right to be forgotten).
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent, where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

You can also manage your cookie preferences through your browser settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze trends, and understand user behavior. You can control the use of cookies at the individual browser level. Disabling cookies may limit your use of certain features on our website.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]